Customer Complaint Handling
| Ticket ID | Customer & Problem Statement | Product / Lot | Severity | FDA Reportable | Status | Risk Rating |
|---|---|---|---|---|---|---|
| CMP-2026-008 | Kariadi General Hospital / Dept. Bedah Konektor kabel daya unit mengalami kelonggaran kontak setelah 12 kali proses sterilisasi autoklaf suhu tinggi. | SmartDevicer™ Healer Pro (SD-H100)LOT-2026-0710 | STANDARD DEFECT | No | INVESTIGATING | 25 |
| CMP-2026-009 | Singapore MedTech Consortium Permukaan thread ulir screw nomor batch 0802 memiliki bekas oksidasi mikro saat dibuka di ruang steril. | Precision Titanium Bone Screw (TBS-04)LOT-2026-0802 | HIGH MALFUNCTION | Yes (MDR) | ESCALATED CAPA | 65 |